Ofertas de suporte da Cloudera
O suporte da Cloudera é seu parceiro estratégico para permitir a adoção de soluções da Cloudera para alcançar resultados orientados por dados. Oferecemos experiência, tecnologia e ferramentas de nível empresarial para otimizar o desempenho, reduzir custos e obter uma solução mais rápida dos casos.
Suporte do CDP Private Cloud
As ofertas a seguir se aplicam a novos clientes e clientes que fizeram renovação do CDP Private Cloud. O preço do CDP Private Cloud inclui o suporte de nível de negócios. Para produtos legados, consulte os termos e condições existentes.
Standard |
Business |
Business Select |
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Community Access a robust community of your peers to answer questions and share best practices |
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Documentation Leverage guides, quick starts, manuals, and best practices broken down by product and by task |
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Knowledge base Information curated by support experts based on real-world experience derived from support cases |
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Updates and patches Major and minor version upgrade entitlements and access to critical security releases |
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Diagnostic bundles and validations Predictive alerting based on advanced diagnostic data |
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Initial response SLO Get quick responses and solutions from our experts |
8x5 |
24x7 |
24x7 (Enhanced SLOs) |
Portal-based escalation capability Raise the urgency of your tickets through our online portal |
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Local language support (Japanese, Mandarin,Korean) |
8x5 |
8x5 |
Suporte do CDP Public Cloud
As ofertas a seguir se aplicam aos clientes do CDP Public Cloud. O preço do CDP Public Cloud inclui o suporte de nível de negócios. Para produtos legados, consulte os termos e condições existentes.
Business |
|
Community Access a robust community of your peers to answer questions and share best practices |
|
Documentation Leverage guides, quick starts, manuals, and best practices broken down by product and by task |
|
Knowledge base Information curated by support experts based on real-world experience derived from support cases |
|
Updates and patches Major and minor version upgrade entitlements and access to critical security releases |
|
Diagnostic bundles and validations Predictive alerting based on advanced diagnostic data |
|
Initial response SLO Get quick responses and solutions from our experts |
24x7 |
Portal-based escalation capability Raise the urgency of your tickets through our online portal |
|
Local language support (Japanese, Mandarin,Korean) |
8x5 |