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Ofertas de suporte da Cloudera


O suporte da Cloudera é seu parceiro estratégico para permitir a adoção de soluções da Cloudera para alcançar resultados orientados por dados. Oferecemos experiência, tecnologia e ferramentas de nível empresarial para otimizar o desempenho, reduzir custos e obter uma solução mais rápida dos casos.
 

Suporte do CDP Private Cloud


As ofertas a seguir se aplicam a novos clientes e clientes que fizeram renovação do CDP Private Cloud. O preço do CDP Private Cloud inclui o suporte de nível de negócios. Para produtos legados, consulte os termos e condições existentes.

 

Standard

Business

Business Select

Community

Access a robust community of your peers to answer questions and share best practices

 

 

 

Documentation

Leverage guides, quick starts, manuals, and best practices broken down by product and by task

 

 

 

Knowledge base

Information curated by support experts based on real-world experience derived from support cases

 

 

 

Updates and patches

Major and minor version upgrade entitlements and access to critical security releases

 

 

 

Diagnostic bundles and validations

Predictive alerting based on advanced diagnostic data 

 

 

 

Initial response SLO

Get quick responses and solutions from our experts 

8x5

24x7

24x7

(Enhanced SLOs)

Portal-based escalation capability

Raise the urgency of your tickets through our online portal

 

 

 

Local language support

(Japanese, Mandarin,Korean)

 

 

8x5

 

8x5


Suporte do CDP Public Cloud


As ofertas a seguir se aplicam aos clientes do CDP Public Cloud. O preço do CDP Public Cloud inclui o suporte de nível de negócios. Para produtos legados, consulte os termos e condições existentes.

 

Business

Community

Access a robust community of your peers to answer questions and share best practices

 

Documentation

Leverage guides, quick starts, manuals, and best practices broken down by product and by task

 

Knowledge base

Information curated by support experts based on real-world experience derived from support cases

 

Updates and patches

Major and minor version upgrade entitlements and access to critical security releases

 

Diagnostic bundles and validations

Predictive alerting based on advanced diagnostic data 

 

Initial response SLO

Get quick responses and solutions from our experts 

24x7

Portal-based escalation capability

Raise the urgency of your tickets through our online portal

 

Local language support

(Japanese, Mandarin,Korean)

 

8x5

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